Return Policy

At Wholesalehoneste, we are committed to ensuring your complete satisfaction with our organization systems and services. This Return Policy outlines the terms and conditions for returns, refunds, and cancellations.

Return Period

You have thirty (30) days from the date of delivery or completion of installation to request a return for any products or materials purchased directly from us. Custom-made items may have different return terms as specified in your service agreement. For services, cancellation terms are outlined in your service contract and may vary based on the stage of completion.

To be eligible for a return, items must be in their original condition, unused, and in their original packaging with all accessories and documentation included. Services that have been partially or fully completed are subject to the cancellation terms specified in your service agreement.

Return Conditions

For a return to be processed, the following conditions must be met:

• Items must be in new, unused condition with no signs of wear, damage, or installation
• All original packaging, labels, and documentation must be included
• Items must be returned with proof of purchase, such as an invoice or receipt
• Returns must be initiated within the specified return period
• Custom-designed or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part

Items that do not meet these conditions may be refused or subject to a restocking fee. We reserve the right to inspect returned items and assess their condition before processing a refund.

Cost of Return Shipping

Unless the return is due to our error, such as shipping the wrong item or a defective product, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.

For returns due to our error, we will provide a prepaid return shipping label or arrange for pickup at our expense. In such cases, we will notify you of the return shipping method when we approve your return request.

Return shipping costs will be deducted from your refund if you choose not to pay for return shipping upfront and the return is approved. The exact amount will depend on the size and weight of the items being returned.

Return Process

To initiate a return, please follow these steps:

1. Contact us at message@wholesalehoneste.world or call +1 210 903 5429 to request a return authorization
2. Provide your order number, the items you wish to return, and the reason for the return
3. Receive a Return Authorization (RA) number and return instructions from our team
4. Package the items securely in their original packaging, if possible, and include the RA number clearly marked on the outside of the package
5. Ship the items to the address provided in the return instructions using a trackable shipping method
6. Once we receive and inspect the returned items, we will process your refund within ten (10) business days

Please note that returns without a valid RA number may experience delays in processing or may be refused. We recommend contacting us before shipping any items to ensure a smooth return process.

Non-Returnable Items

The following items are not eligible for return unless they are defective or there is an error on our part:

• Custom-designed organization systems that have been specifically fabricated to your measurements and specifications
• Items that have been installed, modified, or altered in any way
• Personalized items with custom engraving, monogramming, or other personalization
• Items purchased on clearance or marked as final sale
• Services that have been fully completed, unless otherwise specified in your service agreement
• Items that have been damaged due to misuse, improper handling, or accidents

If you have questions about whether an item is eligible for return, please contact us before initiating a return.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations in the United States. Your rights as a consumer may vary by state, and certain states may provide additional protections beyond what is outlined in this policy.

For residents of certain states, you may have additional rights under state law, including but not limited to extended return periods, mandatory warranties, and specific disclosure requirements. We recommend reviewing your state's consumer protection laws to understand your full rights.

This policy does not affect your statutory rights as a consumer. If any provision of this Return Policy conflicts with applicable law, the law shall prevail.

Order Cancellation Policy

If you wish to cancel an order before it has been shipped or before work has begun, you may do so by contacting us as soon as possible. Cancellation requests received before production begins will receive a full refund.

• Before Production: Full refund with no cancellation fee
• During Production: Refund minus costs incurred, including materials and labor completed to date
• After Completion: Standard return policy applies as outlined above

For custom orders, cancellation terms are detailed in your service agreement. Once materials have been ordered or production has begun, cancellation may result in fees to cover costs already incurred. We will provide a detailed breakdown of any cancellation fees before processing the cancellation.

Refund Procedure

Once we receive and inspect your returned items, we will send you an email notification regarding the status of your refund. If your return is approved, your refund will be processed to your original method of payment within ten (10) business days.

Please note that depending on your financial institution, it may take additional time for the refund to appear in your account. Processing times can vary, but typically refunds are reflected within five to ten business days after we process the refund.

If you have not received your refund within the expected timeframe, please contact us. We will investigate and work with you to resolve any issues. Refunds will be issued in the same form of payment used for the original purchase, unless otherwise agreed upon.

In cases where a partial refund is issued (for example, due to restocking fees or damage to returned items), we will provide a detailed explanation of the amount refunded and any deductions made.

Contact Information

If you have questions about returns, refunds, or cancellations, or if you need assistance with the return process, please contact us:

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM Central Time. We aim to respond to all return inquiries within one business day.